The voucher is single use and can be redeemed towards the payment for one Jetstar booking (redeemable on Fares and bundle options, taxes or towards payment of Jetstar Holiday products (such as accommodation, flight and hotels packages, activities, transfers, parking or insurance) that are booked in connection with a Jetstar flight in the same . Can you replace my gift card if I lose it? If you booked through a travel agent or third-party websites (eg. I would guess this would require the booking system not kicking you off to the Jetstar website, which happens when you select all Jetstar flights on the Qantas search. Purchase an Extra Legroom seat, choose a seat for your flight and view Exit Row . A break in the journey includes: (a) a stopover, which means: (i) in an Australian domestic itinerary, a break of journey at an intermediate point when onward travel does not take place on the same calendar day; and (ii) for all other itineraries, including those containing a domestic to international connecting flight, when a passenger arrives at an intermediate point and is not scheduled to depart within 24 hours of arrival; (b) a change in class of travel within the journey; or (c) a change in operating airline where the airlines are located in different Reward Seat Points tables. Partnering with Jetstar means well be able to welcome even more Australians into the Airbnb community, so they can truly belong anywhere.. Join Qantas Frequent Flyerorsubscribe to Red Email today. Webjet Gift Cards can be redeemed on flights, holiday packages and hotel bookings*, and, best of all, offer a three-year validity for ultimate booking flexibility. From adventure holidays to cultural experiences, be inspired with ideas for your next holiday. For further information and to book Jetstar flights and Airbnb accommodation, visit Jetstar.com. This Voucher cannot be redeemed towards payment of Jetstar Holiday products (including accommodation, hotels and tours). 02495. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Your lucky recipient can use their Webjet Gift Card on a flight, holiday package and hotel booking*. If you received a credit voucher for a reason not related to COVID-19, please check the full Terms and Conditions on your voucher. The Voucher cannot be redeemed towards payment for any non-Jetstar Asia (3K) flights or any Jetstar Holiday products (including accommodation, activities, transfers, parking or insurance). You can use your Points to cover a partial amount or the full amount of the hotel room rate including taxes and surcharges. The most restrictive cancellation conditions will apply for bookings made with your Flight Credit; refer to the, The cancellation conditions of the original booking will apply for bookings made with your Flight Credit; refer to the. The names of voucher recipients may be changed when you redeem the voucher. Available routes and travel dates vary by airline. Jetstar and Airbnb have today announced a partnership that will allow customers to book Airbnb accommodation alongside low fares flights at Jetstar.com, helping holiday-makers feel more at home. Book your perfect holiday with a flight and accommodation package. To redeem a Webjet Gift Card, simply enter the 12 character alphanumeric code on the payment page. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. You can track your Qantas Points, shop and more. Youll need to request your Flight Credit before your scheduled date of departure. Credit vouchers issued by Jetstar Airways (JQ) and Jetstar Asia (3K) for flights impacted by COVID-19 that were due to expire by 31 December 2022, now have an updated expiry date of 31 December 2023. Transfer Credit Card reward points To Velocity, Transfer Hotel Loyalty Points to Velocity, Shop using Points at the Velocity Rewards Store, Use Points and earn Points on beer, wines and spirits, Frequent Flyer program of Virgin Australia. Flight credits for bookings made on or before 30 September 2021 can be used for multiple future bookings. Earn Qantas Points on our huge range of accommodation options worldwide. If you think you've made a mistake in your booking, please contact us. By multi-use, we mean that the vouchers can be used across multiple bookings. *Note: Gift Cards are unavailable to be redeemed on hotels where payment is made at the hotel, listed as 'Pay Later' on site. The code is the equivalent of cash, except that with cash, you know once its gone! Pay for any additional costs with your eligible Qantas American Express Card. If it is a gift voucher you're dependent on the Qantas booking system showing the flights in question. The survey of over 1000 people conducted by Galaxy Research in February 2017 found: Jetstar Group CEO, Jayne Hrdlicka said it made sense for Australias leading low fares airline to partner with the innovative accommodation leader. This only applies to travel up to 31 August 2023. Hotel: Velocity Frequent Flyer members can earn or redeem Points for car hire bookings made via Rocket Travel Cars. Can I book accommodation with my credit voucher? * Qantas and Jetstar will give customers a travel credit voucher if they decide to cancel their flights following the coronavirus outbreak. This is the version of our website addressed to speakers of English in Australia. Just what the seller told me. Choose the seat that suits you before you get to the airport on Qantas operated flights. Unfortunately, the Qantas Travel Credit will be forfeited. Earn Qantas Points on our huge range of accommodation options worldwide. Partial refunds of Points are not available. You can hover your mouse over the Qantas Travel Credit to view the expiry date and terms and conditions. Some vouchers can be redeemed for flights and Jetstar Holiday products. For more information about Jetstars privacy policy, including how to access your information, refer to Jetstar.com. Have you received a credit voucher for a booking impacted by COVID-19? Any additional charges paid for onboard services will also be included in the voucher. Fees calculated in the examples are correct as at 19 May 2022. Apr 27, 2015. Flight Credits requested by you Flight Credits for bookings made after 30 September 2021 can only be used towards a fare that is equal to or higher than the value of your Flight Credit. (c) Flights are subject to availability at the time of booking. Refer to your new Flight Credit confirmation email for the new reference number. You'll also receive complimentary transfers to and from the hotel. You may be entitled to a refund under the Australian Consumer Law in certain circumstances. Travel and partner special offers available exclusively for our members. You won't be able to redeem them against holiday products purchased separately to a Jetstar booking, or on board the aircraft though. Any subsequent vouchers will be sent to the email address supplied. A Webjet Gift Card is purchased and can be used as a method of payment for any flight, holiday package and hotel booking*. Deals on Qantas flights across a range of Australian and international destinations. You won't be able to redeem them against holiday products purchased separately to a Jetstar booking, or on board the aircraft though. I just had a read of the T&c's on a voucher I have just used. Any change fees that were applicable to the original booking apply when redeeming the Flight Credit (unless they have been waived). We pay respect to Elders past, present and emerging. If you prefer a refund instead, you must request it before you start using your Flight Credit and before the expiry date. If you don't use your Flight Credit before the expiry date, the Flight Credit value will be forfeited unless the original fare conditions permitted a refund, and your refund request was submitted prior to the expiry date. The number of recipients listed cannot be changed. Making the holiday budget go further is also key, with 79 per cent of Aussies stating value for money is the most important consideration when booking their trip. How to connect with us through Social media platforms. Before booking any international flights and before you travel, check current Australian Government travel advice on www.smartraveller.gov.au. Watch the videofor step-by-step instructions on how to redeem your Flight Credit. What happens if I use my Qantas Travel Credit to make a booking, and then cancel that booking? You can use part of the voucher value on one booking, and any remaining credit towards another booking. Connect with a local pet sitter to mind your pet while you're on holiday. Compare and book travel insurance for your next trip. Upgrade my browser. Flights can be booked via the Qantas website, a travel agent, Qantas Contact Centres or the dedicated Qantas Travel Credit Concierge team who can be contacted on 1300 171 505. Refer to the. If you need further assistance please view our ' how to ' guide on using your Qantas pass. You may also redeem your Flight Credit by: Its not possible to use a Flight Credit to pay, or partially pay, for a new booking created outside of the above options, such as via the flight search page or the Qantas app. Bookcar hire,car specials, commercial vehiclesandairport transfers. You may be entitled to a refund under the Australian Consumer Law in certain circumstances. Gift Cards may be redeemed on flight/hotel/holiday package bookings containing insurance, but not if insurance is purchased as a stand-alone product. You can use your Points to cover a partial amount or the full amount of the car rental rate including taxes and surcharges. Connect with a local pet sitter to mind your pet while you're on holiday. The minimum Points required to redeem a hotel stay via Rocket Travel Hotels is 2,000 Velocity Points. Search and book from over 15,000 cruise itineraries. Step 3: Apply Credit Earn Qantas Points when riding with Uber to and from eligible Australian airports. Can I transfer my Flight Credit to someone else? The familiar smiles are waiting to welcome you onboard. Book 10 or more passengers travelling to the same destination. The Jetstar policy on cancelled flights for flexibility bookings does not apply on free tickets like those of kids fares. You must book and travel before 31 December 2023. Fly with us and discover the Qantas difference. Start your trip in the exclusive surrounds of one of our world class airport lounges. Whether you're in the mood for a drop of red wine or an ice-cold beer, you can redeem Points for that. But you can be confident you will receive yours soon. Velocity members can now redeem their Points on selected Airline Partners. Flight Credits issued on or before 31 July 2022: You must book and travel before 31 December 2023. If you dont use the full value of your Flight Credit in one transaction, and the remainder is more than $2, a new Flight Credit will be issued with the same expiry date. 7. Ways to check-in for your flight including online and on your mobile. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Not sure how much credit youve got left on your voucher? Yes, you can. Once your flight has been undone, you can request a refund. Your voucher should be created in the same name as the booking contact on your original booking. Jetstar Regional Services Pte Ltd, BRN: 201229688K. The actual Points required vary depending on the vehicle, rental brand, rate type, time of booking and date for which the booking is made. Make sure you check thefare conditionsof your original booking to find out what fees will apply when you redeem your Flight Credit. We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. Discover our Australian domestic and international network, airline partners and oneworld. It depends. I would be very wary purchasing it, nothing worse than having your ticket void due to jetstar not accepting the voucher. Any amount not redeemed in that booking will be lost and no credit will remain, If the voucher is transferrable the person named on the voucher can transfer it to another person and does not need to be a passenger in the booking. Enter your Qantas Pass number and expiry date. Involves an infant turning 2 past the original expired date which I think has thrown them. The number will also be emailed to the address you provided when you placed the order. I will need to book a flight, which will be a cheap one to make the most of a hotel booking. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Flight Centre) you will need to contact them directly for assistance. Information about visas, health and more. Full or part travel of an itinerary is eligible only if you book (regardless of payment date) and travel within the promotional dates as listed above. You must book and travel before 31 December 2023. To redeem, enter the unique card number into the Gift Card field on the payment page when making a booking. Book city tours, hop-on-hop-off buses, organised tours and more. Our flights are generally made available around 12 months in advance, so youll will have even longer before you need to travel. Yes, you can. Only one voucher can be redeemed per booking. Non-refundable and cannot be used for multi-city, Classic Flight Reward or Points Plus Pay - Flights bookings or redeemed for cash or other goods or services such as additional baggage or seat selection. Can I make a booking for someone else with my voucher? Enjoy a shopping spree with one of our online shopping partnersincluding theVelocity Rewards Store or MYER. Any subsequent vouchers will be sent to the email address supplied for the first adult listed on the voucher. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Eligible Card Members will see the Qantas Travel Credit on the top right hand side of the screen. Jetstar will collect information about you and any other person named in the booking so that it can issue this Voucher and, when redeeming this Voucher, can process the travel arrangements. Vouchers will be sent by email within 24 hours. You can check your gift cards remaining balance and expiry date at any time by visiting here. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Flight Credits can be used for multiple future bookings. Terms and conditions apply. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Please note: this address must be in Australia. What can I spend my gift card on? Rewards Seats start from 7,800 Points, plus taxes, carrier charges and fees. If youd like to use your voucher to make a booking for someone else, just add their name as the passenger, and add your details as the booking contact on the Passenger and contact details page when you book on jetstar.com. 1. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, terms and conditions applicable to your Flight Credit. If my Flight Credit includes other people, can we travel separately? Can I use my gift card on two separate bookings? Velocity Frequent Flyer Pty Limited ACN 601 408 824. Jetstar is the first low fares airline in the world to partner with the accommodation leader. Unlike other frequent flyer programs, it's free to be a Velocity member. 0235566). 6. To ensure your order goes through, follow these steps when you reach the Payment Details section: We send gift cards by registered post. Choose products frompopularbrands like Dyson, Bose, Apple, Samsonite, Swarovski, and gift cards from Rebel Sport, Westfield andmany more. There are no fees associated with obtaining your Flight Credit. Book city tours, hop-on-hop-off buses, organised tours and more. You must book and travel within 12 months of your original booking date. We have extended the expiry dates for vouchers issued due to COVID-19 to allow you more time to book. If your American Express Card offers an annual Qantas Travel Credit, you can use this credit to put towards any domestic or international Qantas flight (i.e. Thanks for the info. You can track your Qantas Points, shop and more. This topic has been closed to new posts due to inactivity. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. If you are a new Card Member of an American Express Card which offers a Qantas Travel Credit benefit, your Qantas Travel Credit will be available once you have received your Card and paid the annual fee and minimum payment on your first and most recent statement by the due date. We recommend logging into the NAB Rewards site and trying again. Just make sure youve used it all up before the expiry date. Just enter your Flight Credit reference and last name. Ensure you add your Frequent Flyer or Qantas Business Rewards details into any new bookings you make using your credit value. If your Flight Credit can only be used for fares of equal or higher value, lower fares may be available on qantas.com using a payment method other than your Flight Credit. Request wheelchair assistance. Download our free online tools for individuals with dexterity limitation. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Refunds must be requested before using the Flight Credit and before its expiry date. It is a condition of sale that gift vouchers may not be purchased or offered for unauthorised re-sale on 3rd party websites. Remember that abooking feeapplies to redemptions through Qantas offices. Copyright 2023 American Express Company. Should Qantas suspect any fraud relating to a gift voucher, we may refuse to honour the voucher until we're satisfied that no fraud has occurred. Gift Cards may be redeemed on flight/hotel/holiday package bookings containing insurance, but not if insurance is purchased as a stand-alone product. It depends. Yes, you can use your Qantas Travel Credit to book travel for other people, such as family members or friends, provided the tickets are not for resale, promotional, or commercial use. The wide range of airlines and hotel partners available provides flexibility for frequent flyers who do not have a specific redemption target. When cancelling your booking online, you may be presented with the option to request a Flight Credit. I requested a credit voucher when can I expect to receive it? *Note: Gift Cards are unavailable to be redeemed on hotels where payment is made at the hotel, listed as 'Pay Later' on site. Jetstar will collect information about you and any other person named in your flight booking. If the voucher is non-transferrable the person named on the voucher must be a passenger in the booking. Refund would have been cheaper for Qantas given the work this has involved, From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.And you'll be supporting us so that we can continue to provide this valuable resource :), Article: Air Canadas Interesting Domestic Premium Cabin Pricing, Qantas flight from Auckland to Sydney makes mayday call. If the full balance of the voucher is not redeemed in one transaction and the balance of the voucher is more than $2, a new voucher with the same expiry date will be issued for the unused portion. Can I use my Flight Credit for Round the world or Points Plus Pay bookings? Webjet Gift Cards (physical and digital eGift Cards) have a validity of three years from the date of issue/purchase. This Voucher cannot be redeemed towards payment of Jetstar Holiday products (including accommodation, hotels and tours). Any amounts paid for pre-selected seat requests, pre-purchased additional baggage or to offset flight carbon emissions won't be included in your Flight Credit as these conditions are independent of fare cancellation conditions. Your Flight Credit reference is six characters, and is a mix of letters and numbers. You're trying to view your Flight Credit on the Qantas app. Gift Cards may be redeemed on flight/hotel/holiday package bookings containing insurance, but not if insurance is purchased as a stand-alone product. Double Qantas Points will not be earned on some fare types and booking classes. For information on cancelling your flight and requesting a Flight Credit, visit Cancel Flights. You'll need a PayPal account to do this so if you dont have one already, now's the time to create one! Designed for small to medium businesses. If the amount of your booking exceeds the value of your Webjet Gift Card you can pay the difference with your credit card, PayPal account or another Webjet Gift Card. Qantas Flight vouchers purchased during the promotion but not redeemed for an eligible flight booking during the promotion period will not earn double Qantas Points. more, You seem to have JavaScript disabled. Can I pay airline surcharges and taxes with the Qantas Travel Credit? If you dont use your Flight Credit before the expiry date, the Flight Credit value will be forfeited unless the original fare conditions permitted a refund, and your refund request was submitted prior to the expiry date. It may not display this or other websites correctly. A Webjet Gift Card is perfect for any special occasion. Anyone of any age can sign up. Reward Seats or Any Seats. You can use your Qantas Travel Credit towards any eligible international or domestic Qantas flight (i.e. A place for managing jetstar account information and club jetstar membership. When will my Qantas Travel Credit expire? This means you must use your Flight Credit in one booking. Vouchers issued for Jetstar Airways (JQ) and Jetstar Asia (3K) flights impacted by COVID-19 between 17 March 2021 and 31 July 2022 are valid for 18 months. The airlines Conditions of Carriage and Fare Rules apply to all bookings. Redemption levels are subject to change at the discretion of Velocity Frequent Flyer. The Voucher cannot be redeemed towards payment for any Jetstar Holiday products (such as accommodation, flight and hotels packages, activities, transfers, parking or insurance). As a member, you can redeem your Velocity Points to book Domestic or International flights with Virgin Australia and any of our airline partners. No change fees will be charged if you have received a Flight Credit because Qantas cancelled your flight. If you are booking a car for someone else, please ensure the passport or photo-id presented at vehicle pick up matches the drivers name you indicate when you confirm your booking. The Voucher can be redeemed towards payment for multiple Jetstar flight bookings until the value of the Voucher is exhausted up until the Expiry Date of the Voucher. The voucher can only be used for new a booking that includes the original travelling passenger. Please allow up to eight business days for delivery. Any new and existing unused travel vouchers issued due to the impact of COVID-19 by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK), have become multi-use vouchers. Find out more about inflight dining, entertainment, seat maps and more. Yes. You are using an out of date browser. Buy flight and unique experience vouchers. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Can I redeem multiple Travel Credits for a single booking? Incorporated with limited liability in Delaware, USA. Commissioner of Japan Tourism Agency Registered Travel Agency No. You can use your gift card to make a Jetstar flight booking including extras like checked baggage, food and drink, entertainment, accommodation or insurance. Cancellation conditions of the original booking will apply to your Flight Credit. Find departure and arrival information and view ouron time performance. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Double Qantas Points will be earned on each eligible flight booked within the offer period. Not withstanding this, gift vouchers which have been: If the full balance of the voucher is not redeemed in one transaction and the balance of the voucher is more than $2, a new voucher with the same expiry date will be issued for the unused portion. Can I use my Qantas Travel Credit to purchase travel for my family and friends? Choose the seat that suits you before you get to the airport on Qantas operated flights. An error occured while retrieving your NAB Rewards details. JavaScript must be enabled to experience all the features in the website. Points cannot be earned on redemption bookings made with Points or a combination of Points plus pay. For more information about Jetstars privacy policy, including how to access your information, refer to Jetstar.com. Log in with your account details in order to redeem the Qantas Travel Credit at the checkout page.
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