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Guest Policies

Cancellation Policy

When a reservation is placed, the guest accepts all financial responsibility for the entirety of the reservation.  In the event of a cancellation, any unpaid balances will be charged upon notification. A return of your deposit is solely based on our ability to re-rent your unit or units for the duration of your reservation less a $100 re-booking fee.

Booking your stay

We offer the convenience of online booking or you can call or email any time — we'd love to answer any questions you have about our property and help you plan your stay.

When using the online system, you can check as many rates, dates and accomodation combinations as you like — nothing is "booked" until you submit your credit card information and hit confirm, so plan away. You can even set up your own password-protected account so you can access your itinerary any time.

Loyal Customers

* We give our year to year loyal guests the first opportunity to re-book their stay for the following year. Simply book your stay before you leave and your spot will be reserved for the following year. If you do not book for the following year before you leave, those dates will become available for new customers.*

Check in/Check out

Summer Weekly rentals run from Saturday to Saturday.

Check in is from 4-7pm

Check out is 9am or earlier.

If you will be arriving later than 7pm please notify us.

Call for off season check in/out times.

Extra Guests

A $25 fee per guest per night will be applied towards your stay for exceeding the rated occupancy of your room or cabin. See cabin/room descriptions. All guests must register at the front desk.

Children of all ages count as guest's including babies.

Visitor Policy

We no longer allow visitors on the property of Viking Bay Resort & Lodge. Guest's are restricted to the members that they have registered at the time of booking and must not exceed their rated occupancy. 

Housekeeping Policy

All cabins and lodge suites are considered housekeeping units. Guests are responsible for vacuuming, sweeping, cleaning dishes, and emptying their trash and recycling in the proper receptacles. Units needing excessive cleaning will be subject to an additional clean up fee at our discretion.

Pets

Pets are not allowed at Viking Bay Resort & Lodge. However if you wish to board your pet near by please contact Pawsitively Purr-fect Pet Boarding. If you treat your pet as though they were part of your family, this is Pawsitively the Purr-fect place for them to be.

Deposits

One night stays- One night stays must be paid in full at time of booking.

Bookings for the following year- Notices will be sent to our guests in regards to two payments. 30% of your stay will be due by November 1st and then another 30% by February 1st.

*All other bookings taking place during the year will be required to have a 50% deposit down at the time of booking.*

 

Short Stays

We require short stays in our lodge, cabins, and vacation homes to begin or end on a Saturday starting the second week in June through the second week in August.